With Diablo III, our goal is to provide players the means to effectively protect themselves from scams. Customer Support will not be able to intervene in cases where one player takes advantage of another. Because of this, it is up to every player to be aware of the systems in Diablo III that will protect them and exercise good judgment when trading with others in-game.

Ninja Looting

Each player will see their own unique loot when a monster is killed in Diablo III. Because loot is not shared by all players, it is not possible for one player to steal loot from another. In order for an item to be visible for all players, it will need to be dropped on the ground from a heros inventory.

Trade Scams

Item and gold trades in Diablo III are handled through a secure trade window. Before a trade is completed, both players will need to click Approve. Because trades require the consent of both players, it is up to those players to make absolutely sure that the trade is correct before clicking the approve button.



Tips to Avoid Becoming a Victim

Never give your items to anyone you do not trust

In Diablo III, you should never hand your items to an unknown player for any reason. Artisans handle such things as item enhancement and crafting, so there is no need to pass an item for another player for crafting.

Only trade securely

The Auction House and secure trade window provide ways to safely trade with other players in Diablo III. Avoid trades that are not conducted through these systems, as both provide ways for players to clearly see the items and amount of gold that will be traded.

Do not drop items

When an item is dropped from your inventory, it becomes available for all players in the game to pick up. If an item is dropped and lost, Customer Support will not be able to intervene.

Buyer beware

Many scammers will attempt to scam other players through the auction houses. Be careful with the items you decide to purchase and always confirm the cost of the item before bidding or purchasing. In player to player transactions, confirm the item you are trading before accepting the trade.